As you begin to establish your business and the orders for your products gradually increase over a period of time, you’ll have to consider using shipping carriers to deliver your goods to customers overseas. If your company operates online, you’ll need to find a shipping service which suits your specific requirements. So, what questions should you ask a courier service before using them to move your products.
- What products do they not deal with?
When choosing a shipping service, it is important to know what kinds of products they can deliver and what they don’t allow. There is no point in dealing with a service who can only transport 80% of your goods and the other 20 can’t be accommodated, you must find a service who can handle all of the products you have on offer, if they can’t cover 100%, then it is time to look elsewhere. It is always better to ask what they can’t deliver rather than what they can, you’ll know straight away if they’re the service for you or not.
- What parts of the globe do they service?
Have they only dealt with regional and national deliveries, or do they have a global network of couriers? Even if your business is small and yet to ship overseas, it is important to find out whether they can provide international services in the event of expansion, if your company suddenly experiences rapid growth, and demand for your product comes from outside your home country, you’ll want to know whether the shipping service can accommodate your requests.
- Do they have a solid reputation?
There is no point in using a company just because they provide cheap shipping rates and nothing more, you must choose an organisation who has multiple connections and a vast network of couriers, both domestically and overseas. If they don’t have a trustworthy reputation in the industry, you are putting your business in jeopardy. It is vital that you carry out a background check and see what other organisations have to say about their services, only hire a company with an exceptional track record.
- How can you track your consignments?
The company you choose must have an online tracking facility where you can monitor your shipment and track its progress. Most reputable shipping services will have tracking services, so you’ll have no trouble keeping an eye on your goods. Tracking allows you to coordinate deliveries between couriers and customers.
- Do they carry insurance?
It is incorrect to assume that all shipping companies carry insurance, some don’t. So, before using a service, inquire about their insurance and what kind of cover they provide for business owners. It is better to have peace of mind when transporting shipments, at least you know your products are covered for damages.
If you are running a new business, it is important not to get overwhelmed with all the responsibilities and tasks. Take some time to carefully consider shipping agents and choose the correct one for your company, aim for an affordable, recognised transport service.